In the absence of a valid ID, what should a pharmacist do with a customer who appears underage?

In situations where a pharmacist is confronted with a customer who appears underage and cannot provide valid identification, the most appropriate action is to politely refuse the sale of age-restricted products. This is rooted in the legal and ethical obligation to prevent the sale of substances such as alcohol or tobacco to minors. Pharmacists are responsible for ensuring compliance with state and federal laws regarding the sale of these products, and doing so protects both the integrity of the pharmacy and the health of the community.

Refusing the sale respectfully upholds these standards while also maintaining a professional demeanor. It provides an opportunity for the pharmacist to explain the regulations in place, which could foster understanding on the part of the customer. Properly handling such situations not only mitigates legal risks but also reinforces the pharmacy's commitment to public health and safety.

Other approaches, such as asking other customers for their opinions or contacting authorities, are not practical or appropriate. They deviate from the fundamental responsibility of the pharmacist to properly assess the situation based on the law and established protocols.